Frequently Asked Questions

  1. What is PASPort?
  2. What is the major benefit of PASPort?
  3. What information will students find inside PASPort?
  4. What is my student e-mail address?
  5. Why is it important to setup a secure password?
  6. I forgot my password. How can I recover it?
  7. My account got disabled/locked, how do I log in?
  8. I donít know my username. How can I obtain this information?
  9. I have not attended LCC in years, how do I obtain my username and password?
  10. I need a copy of my transcript. What do I need to do?
  11. What is the difference between PASPort and the main LCC website?



  1. What is PASPort?

    PASPort is a secure web portal that connects current and prospective students, faculty, and staff to their personal data, school records, and other important information. Back to Top

  2. What is the major benefit of PASPort?

    PASPort is part of a system that combines resources from multiple departments and displays them in one unified location, eliminating the need of logging into a variety of websites to access your personal college information. Back to Top

  3. What information will students find inside PASPort?

    Inside PASPort students will be able to receive college news, personal announcements, access their student e-mail, manage their personal information, register for classes, monitor their financial aid, access their courses, and much more. Back to Top

  4. What is my student e-mail address?

    Every student at LCC will be provided with an e-mail address that can be accessed by logging into PASPort. Your e-mail will be in the following format: username@students.laredo.edu, so if your username were jsmith1122, your e-mail would be jsmith1122@students.laredo.edu. Back to Top

  5. Why is it important to setup a secure password?

    When logging in for the first time, or after having your password reset by a Help Desk Operator, you will be required to setup a strong password. The password criteria will be displayed for you to create a secure password. Due to PASPort's collection of data and ability to perform many functions, it is important that you do NOT share your password with anyone. If someone else knows your password, you would be compromising very sensitive data, such as your personal information and financial records. Back to Top

  6. I forgot my password. How can I recover it?

    Click on the "Forgot password?" link located under the "Login Help" drop-down menu found on the main PASPort webpage. You will be asked to provide your your username followed by the answers to your security questions. After successfully answering your questions, you will be directed to reset your password. (Note: if you have not set up your questions, you will not be able to use this feature.)

    If you cannot use this utility or continue to have problems, e-mail the PASPort Help Desk by clicking on the "login help?" link located under the "Secure Login" section of the PASPort home page. Back to Top

  7. My account got disabled/locked. How do I log in?

    Your account will become disabled or locked in case of inactivity or after 5 failed login attempts. To login, you will have to get your password reset by a PASPort Help Desk Operator. Click on the "login help?" link located under the "Secure Login" section of the PASPort homepage, and fill in the fields provided in the form.

    A reply will be sent to the e-mail you provide in your submission within the hours of operation. Please note that all requests are on a first-come, first-serve basis. (Note: our response might be forwarded to your Spam/Junk Mail folder, so make sure to check it aside from your Inbox.) Back to Top

  8. I don't know my username. How can I obtain this information?

    Use the "Forgot username?" link located under the "Login Help" drop-down menu found on the main PASPort webapge. You will be asked to provide your Palomino ID (PID), date of birth, and the last four digits of your social security number.

    If you cannot use this utility or continue to have problems, e-mail the PASPort Help Desk by clicking on the "login help?" link located under the "Secure Login" section of the PASPort home page. Back to Top

  9. I have not attended LCC in years, how do I obtain my username and password?

    Please contact the Admissions Office at 721-5106 so that they can provide you with your username or refer to FAQ #7. (Note: your username should look something like this: jsmith1122) Back to Top

  10. I need a copy of my transcript. What do I need to do?

    If you know your PASPort username and password, login to PASPort and follow these steps: press the "Student" tab,  locate the "Student Quick Links" channel/box in the center column, and click on the "Request Printed Transcript" link.

    If you do no know your username or password, click on the "Request Transcript" link located under the "Additional Resources" drop-down menu of the PASPort homepage. (Note: you will be asked for your Social Security Number)

    Instructions: Click on the "Transcript Plus" icon to read the Transcript Ordering Overview documentation. Please note the Transcript Pricing at the bottom of the page. Click on the "Next" button located on the bottom left corner to proceed with your order. Back to Top

  11. What is the difference between PASPort and the main LCC website?

    Our college website (www.laredo.edu) is considered a public site, granting access to students, faculty, and staff, plus the general public; thus, any information posted on our main webpage is public and available for anyone to view. PASPort, on the other hand, provides students, employees, and faculty access to their personal information not visible to the general public. Back to Top